1. Do you offer international delivery?
Our website only ships around New Zealand, however we have distributors across the world that stock our Shnuggle products. To check if they can deliver to you please email orders@designerbabybrands.co.nz for further information.
2. I have a missing part from my order, can you send a replacement?
Yes, if you get in touch with us at orders@designerbabybrands.co.nz list your order number and the part you are missing we will be able to have a look into this for you
3. I would like to change my order.
If you would like to amend your order, please email orders@designerbabybrands.co.nz. We aim to process all orders before 10am each morning. Please note that we cannot guarantee amendments submitted after this.
4. Do you have a physical store I can see your products?
Shnuggle only operates as an online store, but we have many retailers stocking our products. Please refer to stockist page on website to find a store near you.
5. What courier do you use to deliver?
We use a range of couriers including PBT, Post Haste, NZ Post and Mainfreight
6. Are your products BPA free?
Yes. All Shnuggle products are free of BPA, PVC, lead and phthalates and pass all EU and UK safety standards required. All materials used are also compliant with international REACH safety standards.
7. I have lost my assembly instructions, can you send me a copy?
Yes of course. Simply email orders@designerbabybrands.co.nz and we can send you a PDF copy to your email address.
8. I haven’t received a confirmation email for my order.
If your order has gone through successfully, you will receive an order confirmation email. This can sometimes be filtered into your junk mail or spam inbox depending on your settings. If you check there and still don’t see one, please get in touch with us at orders@designerbabybrands.co.nz
9. Do you have any discounts?
Yes, we have a 10% first time discount offer on customers ordering on our website for the first time. Simply sign up to our newsletter and receive the discount code to your email. Please note: discount codes cannot be used in conjunction with discounted items or bundles.
10. How do I return my order?
Please email our customer service team with information on your return and for authorisation, we will then send over all relevant information to get the returns process started.
