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Terms of Service

The Contract Between You and Shnuggle

When you place an order with us, you will receive an email acknowledging receipt of your order. This email confirms that your order has been received but does not constitute acceptance. A contract between you and Shnuggle Ltd is formed only when we dispatch the product(s) to you.

We reserve the right not to accept your order for reasons including but not limited to:

  • The product being out of stock.

  • Inability to obtain authorisation for your payment.

  • Errors in pricing or product description.

  • Eligibility issues as outlined below.

Customer Responsibilities

By placing an order on our website, you confirm that:

  • You are legally capable of entering into binding contracts.

  • You are at least 18 years of age.

  • You have provided accurate and current information including your name, email address, delivery address, phone number, and payment details.

Pricing

All prices are in New Zealand Dollars ($) and include GST sales tax (15%). All prices are correct at the time of publication; however, we have the right to alter prices for any reason at any time.

Promotions

Offers are available for limited times only, or while stock lasts. Promotion cannot be applied to an existing order that has already been completed and can't be used in conjunction with any other promotions. Online deals may differ to what’s on offer in-store.

Colours

We make every effort to display product colours as accurately as possible on our website. However, colours may seem different depending on your monitor. We cannot guarantee that your monitor’s display of any colours will be accurate.

Product Information

We make every effort to photograph and describe our products as accurately as possible.

The website is provided for our customers to buy or find out more about our products and services. Some products may only be purchased from our website or in-store.

We reserve the right to limit quantities or limit the number of products customers can purchase in a single transaction.

Stock Availability

All products displayed on our website are subject to availability on our website or in the physical store. We make every effort to provide accurate stock availability information on our website.

We do not guarantee that if a product is classified as being “in stock” that the stock will be available to purchase online or at our store.

Use of this Website

Your right to use this website is personal to you. You may not authorize others to use this website and you are responsible for your own use of this website.

Other than connecting to Shnuggle servers by HTTP requests using a web browser, you may not attempt to gain access to Shnuggle's servers by any means, including, without limitation, by using administrator passwords or by masquerading as an administrator while using this website.

You agree not to disrupt, modify or interfere with this website or its associated software, hardware and servers in any way. You agree not to impede or interfere with others' use of this website. You further agree not to alter or tamper with any information or materials on, or associated with, Shnuggle and/or this website.